Repair Service
If for any reason you require assistance with your desktop computing devices, contact the ISD Help Desk at 275-3200. The Help Desk will attempt to resolve your problem over the phone. If their resolution attempts are unsuccessful a technician will be dispatched. If for any reason the technician needs to remove the equipment, you should expect a receipt and an indication of when the equipment will be returned.
Non-critical calls can be opened by sending an email to the Help Desk at:
HelpDesk_ISD@URMC.rochester.edu
A call ticket will automatically be generated from your email and you will receive an email confirmation. ISD ensures timeliness and accuracy by monitoring this account throughout the day.
Repair Status
Please contact the ISD Help Desk at 275-3200 to check on the status of your repair.